How do we generate reviews?

We get the word out using a combination of email, sms and digital advertisement to reach your customers and invite them to leave reviews on the most important platforms that hold your businesses information. We also grant you the tools to generate reviews in house with a 24/7 review dashboard that displays each and every review you receive online. This allows you to respond quickly and accurately to every inquiry you recive online – all in one place.

Protect Your Reputation

Find out how we establish, strengthen and protect your digital reputation.

Value of reputation protection

It’s incredibly difficult to calculate what your online reputation is worth in an exact, dollar amount. However, there are plenty of reputation management statistics that show us it’s important. For instance, BrightLocal found that nearly 87 percent of people won’t do business with a company that has negative reviews. This gives us a glimpse into how much your online brand image impacts revenue.

93% of purchases are directly impacted by online reviews
89% of customers read online reviews before purchase
93% of customers avoid purchase because of bad reviews
92% of consumers hesitate to make a purchase if there are no customer reviews

Business Planning & Strategy

Build your reputation (offensive)

In business, it’s usually wise to protect your assets before calamity strikes. And brand image is one of your most valuable assets. Reputation protection looks at the entire search landscape for your brand name, industry, CEO, and your competitors. This offensive approach offers a detailed picture of where you stand compared to others.

Defend your reputation (defensive)

No one can be 100 percent prepared for every disaster. The 24-hour news cycle is vicious and uncaring (and often one-sided). Sometimes bad things happen to great brands. If your page one Google results are already clogged up with viral news stories, competitor sites, or negative Glassdoor reviews and customer complaints, you’ll need to shift from reputation protection to a more defensive reputation recovery strategy.

Develop controllable digital assets

Owning web assets is a crucial part of owning your brand’s overall narrative on Google search. We help you develop your digital asset portfolio so that you control the messaging your customers, stakeholders, and future employees see. This includes prominent social media accounts like Twitter, Facebook and LinkedIn, as well as online review sites like Trustpilot and Yelp.